Business update — September 2020

As we move into the winter months, we are happy to confirm that all key elements of the business are operating as normal. Our Battersea, Clerkenwell and West Molesey showrooms are open for visitors on weekdays from 9am – 5pm *by booking a timed visit* for the foreseeable future, to enable us to keep customers and staff as safe as possible. 

The Domus Outlet at West Molesey is fully operational and features thousands of square metres of high-quality, large-format floor tiles, wall tiles, mosaics, engineered wood and laminate flooring at heavily discounted prices. Outlet products can be viewed on the Domus Outlet website, and includes excess stock, discontinued lines, cancelled orders and over-orders which have been reduced to clear to make way for new ranges.

Our main priority is to ensure that all showroom visits are enjoyable and we are taking all the necessary precautions to conduct appointments as safely as possible. We have introduced a number of measures in line with the latest government and public health guidelines. These include hand sanitising upon arrival, strict social-distancing throughout visits, safe-distance zones and the cleaning of surfaces between appointments. 

To book a showroom visit, please email [email protected].

Elsewhere in the business, we have a Core Operations, Customer Services and Sales teams in place to service specification advice for new projects, customer enquiries, quotations and pricing, sample requests, order confirmations and the delivery and collection of goods from our West Molesey Logistics Centre. Particular emphasis has been placed on introducing an advanced web service and on the prompt and accurate processing and delivery of sample requests — either to home or office addresses, or both, with a new next-day collection service from our Clerkenwell and Battersea showrooms.

Our technical expertise and design guidance remain readily at hand and we continue to offer an inspiring and comprehensive collection of materials, with high levels of stock, ready to deliver to any UK address within 2-3 days.

New materials are being launched regularly and can be found within the Product section of the website. Customers can stay up to date with the latest Domus news including online events, product and showroom news in the News section of the website, and by following Domus on its social media channels:




Our W1 showroom will remain closed for now, but we are looking forward to re-opening this soon.

Should you have any further questions or require specific project support, please contact your Account Manager or email us at [email protected].

 

I do hope that the above is of assistance and thank you for your continued support.

 

With best wishes,

Jon Newey

Chief Executive
Domus

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